ServiceNow

The Client team needed to integrate their corporate ServiceNow instance with that of an Client's affiliate. They also required data replication from their ServiceNow instance to a database for reporting purposes.

With these integrations, Client synchronizes ServiceNow data with their affiliate, ensures up-to-date information for reporting, and is prepared to onboard additional affiliates as needed by the business.

The Client faced challenges due to regional IT service management teams using local ITSM systems based on BMC Remedy. This fragmented approach hindered the planning, management, and coordination of IT service issue resolutions. To address these challenges, the end Customer decided to migrate to ServiceNow and sought a partner with extensive experience in ServiceNow implementation to customize and configure the system.